Delivery Policy

Thank you for shopping with Dimples! Please review our delivery policy to understand our processes for order handling, shipping, and delivery timelines.

Order Processing

Orders are typically processed within 1-2 business days. During sales or peak periods, processing times may extend to 3-5 business days. Once your order is processed, it will be packed and prepared for shipping.

Delivery Timeframe

Delivery times vary by location and shipping option selected. Standard delivery within the country usually takes 3-5 business days, while express options can take 1-2 business days. For international shipping, delivery times range between 7-14 business days, depending on your location and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and destination. Free shipping may be available on orders over a certain amount, which will be highlighted at checkout. Additional duties, taxes, or import fees for international orders may apply and are the responsibility of the customer.

Order Tracking

Once your order is shipped, a tracking number will be sent to your registered email address. You may use this number to monitor your order's journey on our courier’s website. Please note that tracking updates may take 24 hours to appear.

Undeliverable Packages

If a package is returned to us due to incorrect address information or refusal of delivery, we may require additional shipping fees for resending the package. Please ensure your shipping address is accurate before placing your order.

Delivery Issues

If your order has not arrived within the expected timeframe, or if you experience any issues with the delivery, please reach out to us at dimples.health@gmail.com. We will work to resolve any issues as quickly as possible.